Couldn't use the scanner on my Cannon Pixma 520, at least the part of the scanner using the platen to merely scan. I googled a Cannon address for printer support, was connected right away with someone who had a Indian accent and happened to be in India. He accessed my computer remotely and was sure he could fix the problem. No success. I finally terminated the call and found the US number for Cannon on the control panel located under the icon for the MP 520.
This was not a cheap printer because it does a beautiful job with photos. They said it was a hardware problem and that the printer needed a new part but there are no certified Cannon dealers in Central Illinois!!! Hard to believe with ISU and Wesleyan right here and the U of I in Champaign forty-five minutes away. At least this techie was from Virginia and easy to understand. I talked to two techies and the last one said because the printer is 7 years old, no parts would be available even at non certified Cannon printer dealers.
So I unplugged the two cables into the printer. Lo and behold the scanner is working. Because I am
"me", I called Cannon back to say their people are not trained well.
Planned obsolescence.
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